Terms and Conditions

View promotional terms and conditions

By using this site, you are agreeing to the following terms and conditions. Please read them carefully. These terms and conditions may be revised from time to time by updating this posting. This site is provided by Thornton & Ross Ltd without charge as a convenience to visitors to be used for the purpose of entertainment, information, education, and communication to Thornton & Ross Ltd. The entire contents of this site (text and images) and their arrangement are copyrighted and may not be copied, modified, distributed, reposted, or otherwise used without the prior written consent of Thornton & Ross Ltd.While Thornton & Ross Ltd has used its best efforts to provide accurate and timely information on this site, it makes no warranties or representations as to its accuracy or completeness. Thornton & Ross Ltd shall not be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of access to or use of any content of this site, including, but not limited to, any damages that may result from downloading any information or materials from this site. Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to Thornton & Ross Ltd through this site is deemed non-confidential and is the exclusive property of Thornton & Ross Ltd. Thornton & Ross Ltd is entitled to use any information submitted for any purpose without restriction and without compensation to or acknowledgment of its source.

Like most websites, this site sometimes makes use of cookies. Thornton & Ross Ltd does not save personally identifiable information in cookies but we may link the cookie to any other information we collect. In addition, we or our third party advertising vendors may use cookies in connection with our advertisements. For example, cookies may be used to control the number of times a user sees a particular advertisement or to target an advertisement to those users that will likely be the most interested in it. We do not have access to cookies set by third parties or the information that they may contain. Additionally, this site may be linked to other sites which are not maintained by Thornton & Ross Ltd. Thornton & Ross Ltd does not endorse these sites and is not responsible for the content of such other sites.

With the exception of the online and high-street retailer logos, all names, product and promotional images, logos, and marks appearing in this site are trademarks owned by Thornton & Ross Ltd. The use or misuse of these trademarks or any other content of this site is strictly prohibited, except as otherwise permitted herein.


As a matter of corporate policy and as a means to protect our consumers, Thornton & Ross Ltd does not permit others to make use of our famous trademarks or trade dress designs without the express permission of the company.

Online Privacy Policy

Thornton & Ross Ltd is committed to protecting the privacy of visitors to our Website. We will not collect any personal information (such as your name, address, telephone number or email address) unless you provide it voluntarily.

Any personal information collected from visitors to our Website is kept private by Thornton & Ross Ltd and is not shared, sold, or otherwise transferred to any third parties outside Thornton & Ross Ltd.

Note to Parents

To protect the interests of children, Thornton & Ross Ltd has no intention of collecting any personally identifiable information from children under 16 years of age, without notice to and the consent of a parent or guardian.

As stated above, any such information, if collected, will be kept private and will not be shared, sold, or otherwise transferred to any third parties outside Thornton & Ross Ltd.

Thornton & Ross Ltd reserves the right to change this privacy policy at any time and will immediately post the updated policy on this Website.

Promotional Terms and Conditions

Hedrin Money Back Guarantee

By participating in this offer, applicants will be deemed to have accepted and be bound by these terms and conditions. The Promoter reserves the right in its absolute discretion to refuse claims that do not comply with these terms and conditions.

PROMOTER:  Thornton & Ross Ltd., Linthwaite, Huddersfield, HD7 5QH.


  1. This offer is open to the UK (England, Scotland, Wales and Northern Ireland), Channel Islands (CI) and Isle of Man (IoM) residents aged 18 and over, with the exception of employees of Thornton & Ross Ltd (the “Promoter”), their immediate families or anyone else connected with this offer.
  2. Only one claim per household. No bulk or third party claims will be accepted.

How to claim

  1. In order to claim:
  • Buy one promotional pack of Hedrin Once Spray Gel (60ml or 100ml), Hedrin Once Liquid Gel (100ml or 250ml), Hedrin Treat & Go Mousse (100ml), Hedrin Treat & Go Spray (60ml) or Hedrin Treat & Go Lotion (250ml) between 01/06/2016 and 31/12/19. Claim by 31/12/19.
  • Promotional packs can be purchased in Tesco, Asda, Waitrose, Boots, Superdrug, Lloyds Pharmacy, Rowlands Pharmacy, Well Pharmacy and Independent Pharmacies while stock lasts. If dissatisfied, after 7 days from purchase the participant must send in their original till receipt dated within the promotional period, promotional section cut out from pack leaflet insert, a statement of dissatisfaction (min of 15 words), their name and address to Hedrin MBG (5499), PO Box 906, Chilton, Aylesbury HP22 9HR.
  • Photocopied receipts will not be accepted. Receipts will not be returned.
  • Please ensure you submit your claim with sufficient value of postage. A claim submitted without sufficient value of postage will not be accepted.
  • Claims for money back must be received by no later than 31/12/19.


  1. Claims (a) correctly submitted and (b) received by 19/11/2019 will receive a refund of the price of the product purchased. If you purchased the product at a promotional price, you will receive a refund at that same promotional price.
  2. Refunds will be paid by cheque made payable to the person named on the claim.
  3. Please allow 28 days for the processing of your refund. The Claimant is responsible for ensuring that they cash their cheque before its expiry date and the Promoter will not re-issue cheques in the event that the Claimant fails to cash their cheque before it expires.


  1. The Promoter will not accept any responsibility for lost, late, ineligible, misdirected or incomplete claims. Proof of posting will not be accepted as proof of receipt. Incomplete or illegible claims will not be processed.
  2. The Promoter does not accept liability for any losses or claims arising out of this offer except in cases of personal injury or death resulting from its own negligence.
  3. Personal data will only be used by the Promoter for the purposes of running this offer.
  4. For enquiries regarding this offer please send an email to: hedrinenquiries@brayleino.co.uk
  5. The Promoter’s decision is final and no subsequent correspondence will be entered into.
  6. Consumers’ statutory rights remain unaffected
  7. This promotion is governed by English law and the exclusive jurisdiction of the English and Welsh Courts.